FAQ

Frequently asked Questions

Yes, absolutely. Our customs clearance team is available 24/7 to ensure we have your goods clear as soon as the flight arrives to avoid delay.

Rest assured, you will not be charged any cent from the airline if you nominate us as your clearance agent since we have our own bonded warehouse which means if your goods are held by the UK border force, we will keep your goods safely in our warehouse till the UK border force releases it. No storage charges will be incurred by airlines or us.

We are expert of Event shipping. Our expertise in operating ATA Carnet shipments can ensure you will not be charged any taxes and your products will be delivered on time to you before the show begins.

Absolutely, for some anti-dumping goods, if you prepare the related paperwork, you will get the reduction on duty. At Freight Connect Services,  we have helped our clients save 40K Pounds on duty for their anti-dumping goods by guiding our clients accurate paperwork to prepare to comply with the government regulations.

Yes, we have a 700sqm warehouse near Heathrow airport. You can store your goods with us for a week for free if you use our custom clearance service. For longer storages, please send enquiry to [email protected]

Of course, we have a strong partnership with China’s freight forwarding company. We will provide you with the delivery address and you can ship to them. They will ship to us and we will help do the import clearance when your goods land in the UK. We aim to ship out your goods to your door within 3 days. You can also collect from our warehouse in Maidenhead if you need your goods urgently.

Absolutely, we have your full supply chain covered. DPD have their 2 double deckers coming into our warehouse daily to pick up our goods to Amazon fulfilment warehouses. Each box is up to 30kgs with the rates below £5, please send your requirement to our sales email at [email protected] , we will provide our rate to you and give you a discount if you have a high volume.